FAQs

We offer UK Nationwide delivery and our delivery timeframe is 1-3 days.

We will endeavour to dispatch all products to our customers within 24 hours of the order being placed (Monday to Friday, excluding bank holidays/public holidays) subject to stock availability and provided they are ordered before 3pm. Delivery times are estimates and not guaranteed but we aim for all orders to arrive in a timely manner.

We use trusted couriers (DPD/DX) and Royal Mail 24-Hour Tracked to deliver your order – the delivery method will be selected based on the size, weight and destination of the order.

Once you have placed an order, you will receive a confirmation email with the details of your order and delivery. You can track your order via the “Track My Order” function on our website. If your parcel has not arrived within 7 days of the estimated delivery date, please contact us so we can investigate.

Sometimes we need to use different couriers to deliver parts of an order but we will always try our best to have all your items arrive on the same day.

Damaged items must be reported within 48 hours of delivery – if you have any queries regarding delivery, please contact us at sales@bmplasticsuppliers.com.

Items must be unused, in their original packaging and returned within 14 days of delivery.

If you wish to return an item, please contact us at sales@bmplasticsuppliers.com within 14 days of delivery. We can then provide you with the return instructions and our returns form.

No unfortunately custom cut, made to order or bespoke items are non-returnable, unless they are faulty or not as described.

If you return an item that was correctly supplied, undamaged and not faulty, we reserve the right to apply a 25% handling charge. This charge covers administration, restocking and associated costs.

Once we receive a return, we aim to check and process the refund, as soon as possible. However, the refund time frame can vary depending on the payment method used and the bank provider.